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General

All persons wishing to make a complaint can speak with the Manager or staff member of choice or choose to complete this form.

All information is strictly confidential.

If you feel unsure about anything or would like help completing this form, please speak to the Administration Officer.

We encourage you to make your complaint in writing. Please allow a maximum of ten (10) days for a response.

Personal Details

The information provided will be used to contact you. Only provide the contact details that you wish to be contacted on.

A complaint can be made to the NDIS Commission by:

1. Phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
2. National Relay Service and ask for 1800 035 544.
3. Completing a complaint contact form.

The NDIS Commission can take complaints from anyone about:

1. NDIS services or supports that were not provided in a safe and respectful way.
2. NDIS services and supports that were not delivered to an appropriate standard.
3. How an NDIS provider managed a complaint about services or supports provided to an NDIS participant.

As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe support and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has the power to take action.

Additional Information / Supporting Documentation

In addition to the Complaint Form, please also forward copies (not the original) of any documents that may help us to handle the complaint e.g., if you have letters, emails or faxes or records of conversations you have had with the person/s associated with the complaint.

Once Our team has reviewed your complaint, we will require Your signature and Date, which may be annotated through electronic or physical means. By completing Our Complaints Form, you agree to these terms.

To help us resolve this matter as fast as we can, please ensure your contact details are kept up to date. If details change, let the organisation know as soon as you can.